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Division of Student Affairs

Professional Development Session - October 24

Posted on Thursday, October 3rd, 2013

Front Line Strategies for Dealing with Difficult People

Date: Thursday, October 24, 2013

Time: 10:00 a.m. - 11:00 a.m.

Location: Center for Multicultural Education

Presenters: Leslie Williams, Dean of Students


Tim Bakula, Associate Director Admissions/Customer Service & Outreach

Mary Baumann, Associate Registrar

Dave Towle, Counseling Center Director

Lyn Redington, Director of Residence Life


Session description: The Division of Student Affairs’ Professional Development Committee invites you to attend “Front Line Strategies for Dealing with Difficult People” on Thursday, October 24, from 10-11 a.m., in the Center for Multicultural Education multipurpose room.  This session will be presented by Dean of Students Leslie Williams with support from panelists who will offer insights into finding productive strategies of handling difficult situations.   This session is directed toward front line staff and others who deal with difficult people in the workplace. 

Panelists will respond to actual scenarios of situations that have been difficult to handle.  If you have a particular scenario that was difficult to resolve, please email a brief description of the behavior to in advance of the session.  Panelists will discuss the possible ways of dealing with the problem in a professional manner.

If you plan to attend, please register here:


Individuals with disabilities are encouraged to attend all UNI-sponsored events.  If a reasonable accommodation is needed to participate in this program, please contact Shelley Matthews at (273-7224 or email  at least one week prior to the event.